Hook Coffee is a coffee brand by and for ordinary people with extraordinary lives. We source beans from the world’s best farms, roast with state-of-the-art roasters, and deliver freshly roasted coffees direct to our customers. Through machine learning and constant conversations with our customers, we are creating a coffee experience specially for you, while making specialty coffee relatable and accessible to all. Everything we do comes down to a simple calling — to empower coffee farmers and coffee lovers alike to #MakeCoffeeBetter.
Hook Coffee is on a mission to bring freshly roasted directly to people's homes and save thousands of mornings.
This role will see you working in one the fastest growing F&B start up in Singapore. You’ll be responsible for responding to all customer queries (via phone, email, social media and live chat) and being the face and voice of Hook Coffee. We’re striving to provide world class customer service that people rave about (for the right reasons) so we’re after someone who has the best interests of our customers at the forefront of their mind and is always willing to go the extra mile to delight them.
If you enjoy the sound of working in a fast-growth startup, are able to take change in your stride, have a passion for coffee and/or food, can think strategically, act tactically and thrive on winning, you’re 50% of the way to being the perfect candidate.
Be a coffee fanatic who knows the difference between a flat white and a latte, and at least know some basic brewing coffee methods. (We will train you neverthless!)
Have experience working within FMCG (ideally)
Have strong Customer Service experience within an omnichannel support team
Answer all customer queries promptly via phone, email, social media and live chat
Have superb verbal and written English
Have experience with tools such as Zendesk and Stripe
Have empathy and understanding
Put personality and flair into their customer interactions
Make our customers laugh and bring creativity to the job
Have the ability to make every customer feel valued and part of the Pact community
Show a strong work ethic and the ability to work in a fast-paced environment
Have flexibility in their job role – be willing to help out where needed