Flower Chimp is an exciting young startup based in KL. We are on a mission to digitalise South East Asia’s floral industry by connecting local florists with their customers through a sophisticated online platform. Since our launch in June 2016, we’ve been growing rapidly and currently offer 100+ types of flowers, bouquets, fruit baskets and seasonal products on our site. We’re always on the lookout for dynamic and passionate team members that are eager to play an active role in growing an exciting startup in South East Asia!
Why work with us:
Flower Chimp Customer Service Representative for Indonesia (based in Kuala Lumpur)
FlowerChimp is Southeast Asias fastest growing online flower and gift company with operations in more than 50 cities and subsidiaries in Malaysia and Indonesia. Every day we deliver flowers and gifts for birthdays, graduations, anniversaries but also religious holidays, funerals and many other occasions through one of our partners’ florist shops.
We build long term relationships with our customers and clients and provide exceptional customer services by pursuing business through innovation and advanced technology.
For several years, we are based in the Mont Kiara, Kuala Lumpur, but our orders are placed from people across the world to be delivered to their loved ones in Southeast Asia. Our integrity is supported by the “Flower Chimp Guarantee” which guarantees the unique freshness, superior flower quality and competitive value of every single order.
Our Flower Chimp team consists of entrepreneurs from all over the world who are working hard every day to deliver joy and happiness to our customers.
Identify and assess customers’ needs to achieve overal customer satisfaction with our services.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Managing high volume amounts of incoming calls, messages and emails from customers.
Identifying and assessing customers’ needs and wants to achieve satisfaction of our customers.
You love flowers and people
Provide accurate, valid and complete information by using the right methods/tools
Handle customer questions and complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Take the extra mile to engage customers
You’re self-motivated, self-starting, self-assured……self!
A high sense of urgency and multitasking skills
Strong handling skills and active listening
Familiarity with CRM systems and practices is a plus!
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication skills
Ability to multi-task, prioritize, and manage time effectively
Being empathetic and reasonable in high stress situations
Must be fluent in written / spoken English and Bahasa Indonesia – speaking Mandarin is a plus!
No need to follow a script…just build a personal emotional connection with each customer!
Fresh Graduates are encouraged to apply!